Refund policy

30-Day Return Policy

You may request a return within 30 calendar days after your order is marked delivered.

Return Eligibility

To qualify for a return, the item must be unused, clean, undamaged, and returned with its original packaging and all included components. A receipt or order number is required. For hygiene and safety reasons, products that have held medication, needles, syringes, or other medical supplies cannot be returned unless they arrived damaged or defective.

Starting a Return

Before sending an item back, email contactslimcase@gmail.com with your order number, the reason for the return, and photographs when the item is damaged, defective, or incorrect. Returns sent without prior authorization may not be accepted.

If your return is approved, we will provide return instructions. Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect. Original shipping charges are non-refundable unless required by law or the return resulted from our error.

Damaged, Defective, or Incorrect Items

Please inspect your order after delivery and contact us promptly if an item is damaged, defective, or incorrect. Include photographs of the product and packaging so we can evaluate the issue and offer an appropriate replacement, refund, or other resolution.

Non-Returnable Items

We cannot accept returns for used items, items exposed to medication or medical supplies, gift cards, or products damaged after delivery through misuse, improper storage, or ordinary wear. This does not limit rights that cannot be excluded under applicable law.

Refunds

After an approved return is received and inspected, we will notify you of the decision. Approved refunds are issued to the original payment method. Bank or payment-provider processing times may vary and are outside our control.

Order Changes and Cancellations

Contact us as soon as possible if you need to change or cancel an order. We cannot guarantee changes or cancellation after processing begins. If the order has shipped, the standard return process applies.

Contact

For return or refund assistance, email contactslimcase@gmail.com. Typical response time is 24–48 hours.